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Privacy Policy

Brand Name: Bharat Yaatri
Legal Name: TTW TECHNOLOGIES PRIVATE LIMITED

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This Privacy Policy outlines how TTW Technologies Private Limited (“Company”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data when you access or use the Bharat Yaatri mobile application or website (together referred to as the “Service”).

By accessing or using the Service, you agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not access or use the Service.

 

1. Definitions

For clarity and consistency throughout this Privacy Policy:

  • “Account” means a unique profile created for you to access the Service.
     

  • “Affiliate” refers to any entity that is directly or indirectly controlled by, controls, or is under common control with the Company.
     

  • “Application” denotes the Bharat Yaatri/Bharat Yaatri Partner App mobile software application.
     

  • “Device” means any internet-connected hardware used to access the Service, including smartphones, tablets, and computers.
     

  • “Personal Data” refers to any information that identifies or can reasonably identify an individual.
     

  • “Usage Data” means data automatically collected from your device or interaction with the Service.
     

  • “Service Provider” refers to any third-party entity or individual engaged to perform functions on our behalf.
     

  • “You” means any individual accessing or using the Service, or the legal entity on whose behalf such an individual is acting.
     

 

2. Information We Collect

We may collect and process the following categories of personal and technical information:

A. Personal Data

When you use the Service, we may request the following information:

  • Full name
     

  • Contact details (email address, phone number, residential address)
     

  • Identification documents (e.g., Aadhaar, driver’s license, vehicle registration)
     

  • Payment information (e.g., bank account for driver commissions)
     

  • Profile images or document uploads
     

  • Other Know Your Customer (KYC) details as legally required
     

B. Usage Data

We automatically collect Usage Data, which may include:

  • IP address, browser type/version, operating system
     

  • Device information (model, OS version, unique identifiers)
     

  • App version and activity logs
     

  • Interaction history, navigation patterns, and time spent
     

  • Diagnostic reports, crash data, and performance metrics
     

C. Location and Device Permissions

Upon your consent, we may access:

  • Real-time location data for booking, navigation, or trip tracking
     

  • Camera or photo gallery (e.g., to upload identification or vehicle images)
     

  • Microphone access (if applicable in future voice-enabled features)
     

You can manage or revoke permissions through your device settings at any time.

 

3. How We Use Your Information

We process your personal data to:

  • Operate, maintain, and enhance the Service functionality
     

  • Verify driver credentials and onboard users
     

  • Facilitate bookings, payments, and commission settlements
     

  • Provide customer support and resolve disputes
     

  • Send administrative or promotional communications
     

  • Fulfill contractual and regulatory obligations
     

  • Conduct analytics, audits, security monitoring, and fraud prevention
     

  • Offer personalized content, features, and relevant promotions
     

  • Comply with applicable legal, regulatory, or court directives
     

 

4. Sharing and Disclosure of Information

We may share your personal information in the following scenarios:

  • With Service Providers: To perform services on our behalf (e.g., hosting, analytics, customer support, verification, and payments).
     

  • With Affiliates and Business Partners: To facilitate integrated or co-branded services.
     

  • With Other Users: Limited data may be shared for operational purposes (e.g., riders and drivers may see each other’s names, contact numbers, or profile pictures).
     

  • During Business Transfers: In the event of mergers, acquisitions, asset sales, or restructuring.
     

  • To Comply With Laws: When legally required to respond to law enforcement, court orders, or regulatory authorities.
     

  • With Your Consent: For any other purpose expressly authorized by you.
     

 

5. Data Retention

We retain your data only for as long as necessary to:

  • Maintain your account and provide services
     

  • Fulfill the purposes described in this Privacy Policy
     

  • Comply with statutory, tax, or regulatory obligations
     

  • Defend against legal claims or enforce our rights
     

Usage Data may be retained longer if necessary for analytics, security, or legal compliance.

 

6. Cross-Border Data Transfers

Your information may be processed or stored on servers located in jurisdictions outside your region. By using the Service, you consent to the transfer of your information to such jurisdictions, where data protection standards may differ. We take commercially reasonable steps to ensure appropriate safeguards are in place.

 

7. Data Security

We employ technical and organizational measures to secure your personal data, including encryption, secure data centers, and access controls. However, no system is immune to breaches. While we strive to protect your information, we cannot guarantee absolute security.

 

8. Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover that a minor has submitted personal information without parental consent, we will delete such data immediately. If you are a parent or guardian and believe your child has provided us data, please contact us.

 

9. Third-Party Links

Our Service may contain links to external sites not operated by us. We do not control and are not responsible for the privacy practices or content of third-party services. You are encouraged to review their privacy policies separately.

 

10. Updates to This Policy

We may revise this Privacy Policy from time to time. When we do, we will:

  • Update the “Effective Date” above
     

  • Notify you through the app, website, or email (as applicable)
     

You are advised to review this page periodically for the latest information on our privacy practices. Continued use of the Service constitutes your agreement to the revised policy.

BY ACCESSING OR USING THE SERVICE, YOU AGREE TO THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THIS POLICY

 

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:

📧 Email: info@bharatyaatri.com
📞 Phone: +91 95992 32228
📍 Bharat Yaatri (unit of TTW Technologies Private Limited)

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